Customers

NJ-License

NJ License #13VH07850000 | PA License #092300 | DE License #2015602442

Steven Friske, Manasquan, New Jersey

Steven Friske

"First of all, my wife and I were very impressed by the salesperson. He spent nearly 3 hours with us, explaining in detail how he would resolve the dampness, leaks, and mold issues we were having in our basement. We decided to go ahead with the work, and they did an excellent job, completed all work in one day (my basement is appx 27' by 23'). They had to jackhammer a trench all the way around my basement, carry out the debris, then carry down all the sand, gravel, cement. They also removed all the old tile on my floor, and old rotted panelling of some of the walls. They were very thorough in their cleanup, no debris left behind, also took away all the old tile and wood they ripped out. Its been over 3 weeks, and my basement no longer smells musty, all mold is gone, walls seem to be drying out nicely, almost ready for me to paint. I would strongly recommend Basements Love Us if you are considering having your basement waterproofed."

Kenneth Bruce, Jackson, New Jersey
Services Performed: Waterproofed a section of the basement.

Kenneth Bruce

"Ryan and his crew worked efficiently and completed the job in the one day as promised. The jackhammering was noisy but necessary. All three members of the team were courteous and polite. Ryan showed me exactly what Tom Kelly had shown me on his demonstration video. Ryan and crew were very conscientious in their clear up."

Lisa Kelly, Holland, Pennsylvania
Services Performed: Install sump pump in basement, treated walls and ceiling for mold and brick for acid buildup.

Lisa Kelly

"We have had water leaking from the brick walls and floors in our basement for years. The salesman was very helpful in explaing what the problems were in our basement and gave us a very fair price for the amount of working being completed. While the crew was a little late showing up they more then made up for it in their work habits. They were very respectful to us and all of our things, as they had to move in and out of the house often to complete the work. They treated a mold problem and did a wonderful job on the installation of the sump pump and concrete floor which is the entire perimitter of the basement. The crew cleaned up everything when the job was completed! The installation looks great... I will review again after the first couple of rainstorms. Very happy so far!"

Susan Abulhawa, Yardley, Pennsylvania
Services Performed: Waterproofed basement by installing an interior french drain with a sump pump and backup battery.

Susan Abulhawa

"I live in a flood zone and despite repeated heavy rains and some flooding in the neighborhood, my basement remained dry enough that it is now a living space. I had some issues pertaining to the basement bathroom - namely, the sink wasn’t reinstalled when they put in the drainage system. They came out promptly to fix the problem and were very responsive and profession the entire time. I would certainly recommend them and if I ever move and need basement waterproofing, they will be the folks I call."

Sarah Edwards, Mullica Hill, New Jersey
Services Performed: Installed water management system.

Sarah Edwards

"We had a water management system installed in our crawlspace and overall the experience went very well. Dan Gura our estimator was very informative and helpful. He also responded very promptly and easy to get along with which makes getting a service done much more comfortable. I am very glad I used Basements Love Us to fix our crawlspace which had flooding issues. I would recommend them to anyone who has these water proofing needs."

Barbara Zoratti, Hamilton Square, New Jersey
Services Performed: Mold remediation.

Barbara Zoratti

"We met with the company rep at the Philadelphia Home Show, and discussed our mold problem in our basement. Within 2 days, Shane, one of the family members, came out to investigate. He did a very thorough exam, then sat with my husband and me, and in great detail, explained exactly what he found, and what would need to be done to correct the problem. Since it was the only estimate we had gotten, I wanted to be sure they were a reputable company, so I had a friend look them up on Angie's List. The reviews were all very complimentary, and so I decided to just go ahead and have them do the work. The crew showed up on time, as scheduled, and got right to work. The only downside was that the outside temp was in the single digits, and in order for them to work, we had to turn our heat off, and keep the front door open, which was not fun! However, the team worked very hard, and completed the job in a timely manner, and when I went to examine the work they did, I was very impressed with the quality of the workmanship. We even received a certificate to indicate the work had been completed, which is very important to us, as we are planning to sell our home in the next 12-18 months, and in addition, have a new granddaughter, who will certainly be visiting us, and we have peace of mind knowing she will be safe in our home. All in all, it was a good experience, and I would certainly recommend this company in the future."

Sue Jovanov, Springfield, Pennsylvania

Sue Jovanov

"When the estimator/salesman Dan Gura called to set up an appointment, he was very courteous and willing to work around our schedules. He showed up exactly when he said he was, very prompt and very professional. Explained everything in detail, I was also having 2 more estimates but decided to go with Basements Love Us because they were the only ones who discussed treating the possible mold. Actually, their pricing was better but that wasn't the main reason we went with them. The time comes for the workers to show up again on time, worked as hard as I have ever seen anyone work, again very professional, explained the pumps etc to me. They cleaned up the inside of the basement and also the outside . All of this work only took one day Very pleased with the cleanup, etc. Dan followed up and even came back to the house to see the job and answer all of our questions. We are actually going to have our garage waterproofed at a later date and will have Basements Love us perform the job. As you can see I only have positive comments!"

Andrew Beynon, Elkins Park, Pennsylvania

Andrew Beynon

"Basements Love Us had a team lower our basement floor by 3". Installed a drainage system in our basement. Rough casted over our basement walls after sealing the walls with plastic sheeting. Removed and rebuilt stairs leading to the first floor from the basement. The job went very well. The basement is roughly 80 years old The team that did this physical work, were all very nice and hard working. Prior to starting the job, Basements Love Us really worked with us on pricing and stood apart from the competition in that regard. Our job was around Christmas and New Years and the team only took limited time off, which we appreciated. Overall they did a solid job fixing the basement. Basements Love Us could improve upon their communication practices after the job begins. The stairs that were removed (by my request) were replaced, and while the new stairs are functional they seem like they could have been planned and executed better. I am happy with the state they left my basement in. They fixed the water issues right before our local horrible winter of 2013-2014. I am confident the water drainage system is secretly working hard and well keeping my basement dry. I would recommend Basements Love Us to neighbors and people looking to be proactive about keeping your basement dry."

Arthur Jenkins, Upper Darby, Pennsylvania

Arthur Jenkins

"They provided remediation of the mold that began to spread in the basement and they waterproofed the basement as well. I had a good feeling that things would go well for this job when the workers arrived a half hour early. I've seen plenty of workers arrive well after a scheduled time but this was the first time I ever saw workers arrive early. They were extremely courteous and provided me with a visual overview of what they'd be doing before they even started anything. It's the small yet significant steps like that that demonstrate a true appreciation for the customer's satisfaction. They were focused and systematic in their work and upon completion, they conducted a walk through of my basement with me to ensure they had met all standards. I would have to say that Basements Love Us exceeded all standards and I would use them again for any additional work I might need. Their professionalism is matched only by their friendliness; a rare combination these days."

Dr. Norman Kohn, Voorhees, New Jersey

Dr. Norman Kohn

"In the fall of 2013 we had an unusual amount of rain in our area. Although I had been in this house for 10 years I had never had a problem with flooding in my basement, but in the latter part of last year (2013) I noticed puddles of water appearing in various parts of my basement. In addition, greenish mold was appearing on the insulation material, the wood trim, and the furniture. I remembered that a neighbor of mine, 2 doors away, had had a similar problem and had employed the company called BASEMENTS LOVE US in Palmyra NJ to resolve his problem. He enthusiastically recommended them to me. I called the company and made an appointment for a review of my problem. They promptly responded and within 2 days after I signed the contract, the work of waterproofing was completed. The workers were highly polite, neat, and skilled with regard to my problem. Subsequently, the same company repaired 2 cracks in the foundation wall of my basement. It appears I have had no further problems with water in my basement and there is no mold appearing. I anticipate that this happy outcome will continue as they have backed up their work with a lifetime warrantee regarding the waterproofing. In conclusion, I have been quite pleased with the work this company has done and would not hesitate to recommend them to anyone needing basement waterproofing."

Caryn Berman, Monmouth Beach, New Jersey

Caryn Berman

"Dan and his crew were punctual and did everything according to contract. At the completion of the job they walked us through to make sure that we were satisfied. I would recommend them to anyone who needs waterproofing work done."

Gloria Gura, Rockaway, New Jersey

Gloria Gura

"Three levels of my condo were affected by water damage. Basements Love Us came in a timely fashion. They cut out the dry wall. They treated the areas affected by mold. They performed mold tests afterwards. They were efficient and impeccable, leaving everything immaculate when the job was completed. They were polite as well. I would recommend them for their mold remediation services."

John Murray, Radnor, Pennsylvania

John Murray

"The job took two days and involved significant work to prepare the site, including demolition of paneling and removal of a number of shelves in our mud room. They trenched out about 60 feet of cement flooring and installed the necessary tubing, protection, crushed stone for filtration and cemented the trench again. They also installed a sump pump and a back-up sump pump and included a clean out valve and a freeze stop for external discharge. They installed a flow well system to insure that the water would drain away from the house. They also did mold remediation. Courteous workmen who left the place in neat order. They answered all of our questions."

Richard Caldwell, Philadelphia, Pennsylvania

Richard Caldwell

"I was very impressed by the service. The two individuals who came to do the service did an incredible job: and one of these individuals told me that it was one of the more challenging jobs he had because there were so many crevices / things that he had to maneuver around in order to complete the wire brushing. One of the reasons that I would recommend them is that, after having completing the work, I called them about a leak in a pipe in the basement around where the workers had been working. I think that most providers would have simply said, 'oh, that wasn't caused by us...', Basements R Us came out without question, replaced that part of the pipe, and did so without charge. So, I am very happy customer and would recommend them to someone looking for these services."

Robert Elias, Ventnor City, New Jersey

Robert Elias

"They are the best. Came right away and rescued us from the damage done by Sandy."

Terry Mekosh, Coatesville, Pennsylvania

Terry Mekosh

"I would recommend Basements Love Us to everyone who needs basement waterproofing. I called Basements Love Us out of desperation after hurricane Sandy in October 2012. I found them online searching for waterproofing companies. I had another contractor work on my basement waterproofing problem in January,10 months earlier. The job was not finished properly and I had water come in where it was supposed to be fixed. Dan was the 1st point of contact, he called me back right away and come out that same day to access my flooding problems. Since I was burned already I was so scared to have someone else come in and do the job a 2nd time. Dan was extremely empathetic to my situation. I was a basket case to say the least. Dan took his time to give me the cost and explained what they would do for me and guarantee the work!!!!! It was the best news for me to have a guarantee on the work performed, since that wasn't the case from the 1st company. Everyone from Dan to the entire crew who worked on my basement were very professional and cared about what they were doing. I was fascinated by the process, so periodically I would drop in to ask questions about the work. The workers would answer any questions I had and continue working very hard. They made sure my belongings were covered up and door into my living space was covered so the dust would not create a problem for me. When the crew left I was also impressed they cleaned up after themselves and left nothing behind. It's just about a year since the work was completed and I am so happy and relieved every time it rains. I no longer need to worry about flooding in my basement. I Thank God for you and your team for saving me when I really needed help."

Richard Gordon, Belmar, New Jersey

Richard Gordon

"I would like to thank you for helping my mother with her basement problems. She is extremely pleased with the results. Your workers were extremely professional and accommodating and went out of their way to please her. Your staff even gave her extra solution for mold in case she needed it in the future. In waterproofing the basement a major structural problem was discovered which resulted from Hurricane Sandy. The entire footing was completely washed out and undermined along the wall that divides the basement from the crawlspace. She had no idea the problem existed. Discovering the problem in time saved the house from a possible cave in. She was also very pleased with the pricing. She found your estimates to be very competitive with the estimates of other contractors in the her area. Also, my mother checks out contractors before she chooses them. An inquiry was made to see if customers filed claims against your company. The company checked out with no claims being filed against it. Thus, she knew in advance that your previous customers were satisfied; therefore, she would be satisfied."

Patsy Lehman, Branchburg, New Jersey

Patsy Lehman

"Calling you was a breath of fresh air! You not only knew what to look for an what had to be done, but scheduled the work, completed it in two days and followed through on all of your promises. I could not believe how neat and clean my basement looked when your crew finished. I never thought it would get to that point as quickly and professionally as it did. I wish I could find other companies to work on my home that would follow through with promises and be treated as well as you and your installation crew did, they could not have been any more pleasant to have in my home. I would recommend you and your crew to anyone I could, please do not hesitate to give my name and phone number to anyone who wants a reference, anytime."

Nate Parkyn, Wynnewood, Pennsylvania

Nate Parkyn

"Dealing with many different contractors and tradesmen in the past I was often left disappointed and wished I had done more homework selecting them. With Basements Love Us, from start to finish I was simply impressed by the quality of workmanship, the number of workers on the job and the overall affordability. The professionalism of the crew was amazing, each man had a job to do and they went right to it like a well-oiled machine - very impressive! They were polite, cleaned up everywhere including washing down the driveway. It’s not often I look back at a project and say “Wow”, but with Basements Love Us that’s all you can say! I will recommend them to anyone in need of these services."

Drew Hedges, Hackensack, New Jersey

Drew Hedges

Basements Love Us installed a French drain and sump pump in my grandmother’s basement. They completed the job in just two days. Their workers were polite, expedient and did exactly what they said they would do. When they completed their work, they returned everything in my grandmother’s basement to the way it was before. They removed all the rubbish and waste from construction and even hosed down the driveway when they were finished. Basements Love Us and its employees did great work for my grandmother for a very reasonable price. It was a breath of fresh air to have a contractor start work on-time and finish as promised. Now my grandmother has a solid basement and foundation under her home. They took care of my grandmother the same as I do as a grandson. We highly recommend Basements Love US. Job well done.

Vince Turco, North Wildwood, New Jersey

Vince Turco

I would like to thank Basements Love Us for the excellent job of encapsulating our crawl space. As a home owner who likes to do the job myself, this was one job I was not looking forward too. I recently purchased this house with the intention of completely remolding from the ground up. When I meet with Shawn he is very knowledgeable and professional. I was surprised he went right under the house and started the evaluation process on the crawl space. Other companies I contacted wanted to be paid for this evaluation. Shawn gave me a very competitive quote, and had no problem with some extra work I requested of removing all plumbing and old heating system and duct work, other companies wanted no parts of cleaning everything out. When I arrived at the house 2 days later, to review the progress, I was amazed!

Lynne Raboy, Philadelphia, Pennsylvania

Lynne Raboy

"Dear Basements Love Us, I just wanted to tell you how thrilled I am with the work you performed. I could not have asked for a more honest, sincere or nicer person than Shawn! You will get all my future business. Thank you!"

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